At LVXGEM, every diamond and moissanite embodies our craftsmanship and pursuit of perfection. To ensure that the jewelry you purchase always shines brightly and accompanies you through every important moment in your life for a long time, it is crucial to master scientific maintenance methods. Please read the following professional maintenance guide carefully and put it into practice properly.

Although diamonds are the hardest substances in nature and moissanite also has extremely high hardness, they are not indestructible. When engaging in strenuous exercise, moving heavy objects, or doing manual labor, be sure to remove LVXGEM diamond and moissanite accessories in advance. A strong impact or friction with sharp and hard objects may cause cracks in the diamond and scratches on the surface of the moissanite, damaging their perfect appearance.

Various chemical substances in daily life are the “invisible killers” of diamonds and moissanites. Items containing chemical components such as perfume, hairspray, body wash, and dishwashing liquid, as well as substances like chlorine in swimming pools and hot springs, will react with the surface of the gemstones, making them lose their brilliant luster. It is recommended that you remove your accessories before applying makeup, spraying perfume, doing housework, or swimming. Put them on again after the relevant activities are completed and the chemical substances on your body surface have evaporated or been washed off.

Although diamonds and moissanites have high hardness, they can still be scratched by substances with similar or higher hardness. Do not store LVXGEM diamond and moissanite accessories together with other jewelry, especially rubies, sapphires, tourmalines, etc. It is recommended to store them in the exclusive flannel jewelry bag or independent jewelry box that we present with the product to avoid friction between the accessories and protect the perfect smoothness of the gemstone surface.

Prepare warm water at around 30°C, add a small amount of LVXGEM special jewelry cleaner or mild neutral soapy water, and stir evenly. Soak the accessories in the solution for 15 – 20 minutes to fully soften the dirt. Use the soft jewelry brush we presented as a gift to gently scrub the surface of the gemstone, the inlay gaps, and the metal base to remove stubborn stains. Finally, rinse it thoroughly with clean water and dry it with a clean, soft lint-free cloth to avoid water stains forming water marks.

For accessories with complex inlay craftsmanship and a lot of dirt, a professional jewelry ultrasonic cleaner can be used. Put the accessories into the special tank of the cleaner, add an appropriate amount of clean water, and select the gentle mode for cleaning. The cleaning time should not exceed 3 minutes to avoid the loosening of the inlay caused by long-term high-frequency vibration. Be sure to check the firmness of the inlay of the accessories before cleaning. If there is a slight shaking of the gemstone, do not use this method. You can contact our after-sales team (email: diamond@lvxgem.com) for professional handling.

Using a professional jewelry steam cleaner can quickly remove the grease and dirt on the surface of diamonds and moissanites, making them instantly regain their dazzling luster. During operation, keep the nozzle of the cleaner 10 – 15 cm away from the accessories and move the spray head evenly to avoid local overheating. Each cleaning time should be controlled within 5 – 10 seconds. For stubborn stains, you can repeat the operation, but do not repeat the cleaning on the same part more than 3 times.

It is recommended that you send your LVXGEM diamond and moissanite accessories to a professional jewelry store authorized by our brand every 6 – 12 months, or contact us to return them to the factory for inspection by mail. Professional jewelry technicians will conduct a comprehensive inspection of the firmness of the inlay, the condition of the gemstones, and the wear of the metal of the accessories, reinforce the loose inlay parts, and repair the worn metal parts.

After long-term wear, there may be slight scratches on the surface of diamonds and moissanites, affecting their luster. When you find that the luster of the gemstone has significantly decreased, you can contact us to arrange professional polishing services. Our technicians will use precise instruments and professional techniques to restore its original brilliant fire color without affecting the weight and size of the gemstone.

If you find any problems with the accessories during the wearing process, such as the gemstone falling off or the metal breaking, do not try to repair them by yourself. Please contact our customer service team immediately via email (diamond@lvxgem.com). We will provide you with fast and professional after-sales solutions to ensure that your LVXGEM jewelry is always in the best condition.

Follow the above maintenance guide and take good care of your LVXGEM diamond and moissanite jewelry, allowing their brilliant luster to span time and witness every shining moment in your life.