Return and Refund Policy
Dear customers, thank you for choosing the products on our independent website. In order to protect your rights and interests, we have formulated the following return and refund policy:
I. Scope of Application
This policy applies to all products purchased by you on our independent website, except that there may be special regulations for special products (such as customized products, opened personal-use products, etc.).
This policy applies to all products purchased by you on our independent website, except that there may be special regulations for special products (such as customized products, opened personal-use products, etc.).
II. Return Conditions
Return Period: You have the right to apply for a return within 15 days from the date of receiving the product. Please note that return applications will not be accepted after the deadline.
Product Condition: The returned product must remain brand new, unused, undamaged, and with the packaging intact. This includes, but is not limited to, the product itself, accessories, labels, packaging materials, etc., all of which must be in perfect condition. At the same time, you need to return all the original vouchers of the product, such as invoices, order confirmation slips, etc.
Reasons for Return: Except for products with quality problems, if you return the product due to personal preferences, incorrect sizing, etc., you will be responsible for both the outgoing and return shipping fees.
Return Period: You have the right to apply for a return within 15 days from the date of receiving the product. Please note that return applications will not be accepted after the deadline.
Product Condition: The returned product must remain brand new, unused, undamaged, and with the packaging intact. This includes, but is not limited to, the product itself, accessories, labels, packaging materials, etc., all of which must be in perfect condition. At the same time, you need to return all the original vouchers of the product, such as invoices, order confirmation slips, etc.
Reasons for Return: Except for products with quality problems, if you return the product due to personal preferences, incorrect sizing, etc., you will be responsible for both the outgoing and return shipping fees.
Please contact us to obtain the return address before returning the product. Returns without prior communication to obtain the return address will not be processed.
III. Refund Methods and Timeframes
Refund Method: We will refund you using the original payment method. For example, if you paid by credit card, the refund will be returned to your credit card account; if you paid via PayPal, the refund will be returned to your PayPal account.
Refund Time: We will process your refund application within 5 to 7 working days after receiving the returned product and confirming that it is in good condition. It may take an additional 5 to 7 working days for the bank to process the refund, and the specific time depends on your bank’s processing speed.
Refund Method: We will refund you using the original payment method. For example, if you paid by credit card, the refund will be returned to your credit card account; if you paid via PayPal, the refund will be returned to your PayPal account.
Refund Time: We will process your refund application within 5 to 7 working days after receiving the returned product and confirming that it is in good condition. It may take an additional 5 to 7 working days for the bank to process the refund, and the specific time depends on your bank’s processing speed.
IV. Return Process
Apply for Return: Please log in to your account on our independent website, find the corresponding order on the order details page, click the “Apply for Return” button, and fill in relevant information such as the reason for return and the quantity of products to be returned according to the system prompts.
Obtain Return Address: We will review your return application within 5 to 7 working days after receiving it. Once the application is approved, you will receive an email notification containing the return address. Please return the product to the provided address.
Return the Product: Please choose a reliable logistics method to return the product and keep the logistics tracking number and related vouchers for checking the logistics status. We recommend choosing a courier service with tracking records and purchasing shipping insurance for the product to avoid loss or damage during transportation.
Confirm Receipt and Refund: After receiving the returned product, we will inspect and verify it. If the product meets the return conditions, we will process the refund according to the above-mentioned refund method and timeframe.
Apply for Return: Please log in to your account on our independent website, find the corresponding order on the order details page, click the “Apply for Return” button, and fill in relevant information such as the reason for return and the quantity of products to be returned according to the system prompts.
Obtain Return Address: We will review your return application within 5 to 7 working days after receiving it. Once the application is approved, you will receive an email notification containing the return address. Please return the product to the provided address.
Return the Product: Please choose a reliable logistics method to return the product and keep the logistics tracking number and related vouchers for checking the logistics status. We recommend choosing a courier service with tracking records and purchasing shipping insurance for the product to avoid loss or damage during transportation.
Confirm Receipt and Refund: After receiving the returned product, we will inspect and verify it. If the product meets the return conditions, we will process the refund according to the above-mentioned refund method and timeframe.
V. Handling of Quality Issues
If the product you received has quality problems (such as damage, defects, functional failures, etc.), please contact our customer service team within 5 to 7 days of receiving the product and provide clear photos or videos of the product problems as evidence. We will communicate with you in a timely manner to resolve the issue.
If the product you received has quality problems (such as damage, defects, functional failures, etc.), please contact our customer service team within 5 to 7 days of receiving the product and provide clear photos or videos of the product problems as evidence. We will communicate with you in a timely manner to resolve the issue.
VI. Notes
In case of delays or disruptions in the return and refund process due to force majeure factors (such as natural disasters, wars, etc.), we will process your application as soon as possible after the force majeure factors are eliminated and keep you informed. If you have any questions or need further assistance regarding this return and refund policy, please feel free to contact our customer service team. We will be dedicated to serving you.
In case of delays or disruptions in the return and refund process due to force majeure factors (such as natural disasters, wars, etc.), we will process your application as soon as possible after the force majeure factors are eliminated and keep you informed. If you have any questions or need further assistance regarding this return and refund policy, please feel free to contact our customer service team. We will be dedicated to serving you.
We hope the above policy will help you have a pleasant shopping experience.